HotelTonight Reviews

Show reviews that mention
hotel room refund reservation customer service service customer credit book app
Filter review
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My room was leaking water hotel tonight is giving me a hard time on my refund

HotelTonight - My room was leaking water hotel tonight is giving me a hard time on my refund
I check into my room a day or2 b4 Christmas..wen I check in the ppl was rude towards me vs the customer they were helping ..finally after I was able to check in ..I went to the room and the smell of mole was very strong along with no air circulation .I went back down stairs to ask for a different room I was denied .

User's recommendation: Don’t stay at comfort inn.

View full review
ID
#2364730 Review #2364730 is a subjective opinion of poster.
Loss
$163
Preferred solution
Full refund
New Reviewer

Hotel disaster.

I checked into a hotel and killed 3 roaches within an hour of arrival. I want to get a credit towards another hotel and if not will never use hoteltonight again.

User's recommendation: Even if you play it safe an make a reservation at a well known chain. See the place first!!!

View full review
ID
#3115362 Review #3115362 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$65
Preferred solution
Full refund

Thank you

Thank you for your assistance. All has been taken care of. It was a minor situation but customer care worked it out.
View full review
ID
#3108948 Review #3108948 is a subjective opinion of poster.
Location
Bellevue, Washington

Unhappy with the result of using this app

I needed a hotel near Orlando International Airport on Nov.22nd. I used the hoteltonight app and found it very difficult to use. In fact, the booking never went through. I ended up booking the hotel (Comfort Suite ,MCO) directly. I called your customer service and was able to complete the booking. Unfortunately, I ended up with two reservations. The agent I spoke with was actually very nice and was able to cancel the reservation with you. Although the outcome was good, I did spend a lot of time on the phone working out the kink, which is a result of a very hard to follow app

User's recommendation: Don't use this app.

View full review
ID
#3106919 Review #3106919 is a subjective opinion of poster.
Location
Johnston, Rhode Island
Cons
  • Poor app
Preferred solution
Let the company propose a solution

Messed up reservation

They booked wrong time now I dont need it. Want a refund to my card. Jehdhhdhdhdhdhdhddhdhdhhdhdhdhdhhdhdhdhdhdhdh
View full review
ID
#3096559 Review #3096559 is a subjective opinion of poster.
Location
Chicago, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service

I was scrolling through the Hotel Tonight website for price and locations when accidentally booked a hotel in San Juan PR. I called the hotel right away they told me to call the next day. Also called PayPal ,the website and my bank to let them know that it was a booking by mistake requesting a refund. However hotel tonight state that do not honor cancelations. I made this reservation (mistake) on 11/14/2021. for 11/20/2021. I live in NJ. Of course I didn't go to San Juan. They keep sending me sorry about that but no change in the decision. The cost $227.00 Lost.

User's recommendation: Be careful when booking.

View full review
ID
#3091850 Review #3091850 is a subjective opinion of poster.
Service
Hoteltonight Room Booking
Pros
  • Slightly less price
Cons
  • Refund policy
  • Unwilling to cancel reservation
Loss
$227
Preferred solution
Full refund

Terrible Experience, will not use again

Hi, I have been a customer of HotelTonight for a few years now and my last experience was just terrible. The Hotel would not accept my reservation and I could not stay there and had to find somewhere else. Your customer service agent gave me a hotel tonight credit, but I no longer want to use the service and would like a refund since I had to find a different, more expensive hotel that night.

User's recommendation: Don’t use.

View full review
ID
#3083666 Review #3083666 is a subjective opinion of poster.
Location
Waterford Township, Michigan

Incorrect billing

We book a room through Hotel Tonight App. The room was described as per friendly, but upon arrival the Holiday Inn informed us it was not pet friendly. Hotel Tonight corrected the issue immediately.
View full review
ID
#3080030 Review #3080030 is a subjective opinion of poster.
Location
Albany, New York
New Reviewer

Extend credit period

Needed to book at a time beyond my credit period. Issue was resolved. Can book 100 days in advance. All set
View full review
ID
#3046105 Review #3046105 is a subjective opinion of poster.
Location
Sacramento, California
New Reviewer

Pre paid reservation was never maid at my destination

I arrived and they did not have a room for me. I drove for five hours!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

User's recommendation: Avoid at all costs!!!

View full review
ID
#3041677 Review #3041677 is a subjective opinion of poster.
Loss
$250
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: I booked 2 rooms by mistakeI push the button by mistake.

Update by user Nov 05, 2021

Company fixed the issue and I have been provided with full refund.

Original review posted by user Nov 05, 2021
Im 65 years old Im on my cell phone and I booked a room I usually do it on my computer it didnt come up on my cell phone they said the rooms were awful I booked it. And it came up as two rooms I only need one room and one person on their own business. I use Hotel Tonight all the time. This has never happened before I called Plainview Holiday Inn dates were from November 9 to the 13th they have two rooms for me I dont need two rooms. Please help me? What do I do? Gregcoy@***.com
View full review
Resolved
ID
#3040934 Review #3040934 is a subjective opinion of poster.
Location
Pompano Beach, Florida
Loss
$456
Preferred solution
Full refund
New Reviewer

Reservation not in place for check in

Check in !!!! ...............................................................................................

User's recommendation: Don’t use hotel tonight.

View full review
ID
#3029444 Review #3029444 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Did not make hotel booking

Original review updated by user Oct 30, 2021
Getting charged for a hotel booking that I did not make for $1746.00. Customer service run-around and not helpful at all. HotelTonight will not cancel reservation and wants me to pay $1746.00 If HotelTonight is able to cancel reservation, there is no refund, just credits to use for future bookings. I will not use HotelTonight for any travel plans and I have deleted the app. Terrible customer service. Use HotelsCombined or Expedia

User's recommendation: So not use HotelTonight.

View full review
ID
#3022261 Review #3022261 is a subjective opinion of poster.
Cons
  • Will not issue refund only credits
  • Terrible customer service
  • Did mot make hotel reservation
Loss
$1746
Preferred solution
Full refund
New Reviewer

Preservation error

I looked at prices on your website but did not confirm anything, however I did get a confirmation email
View full review
ID
#3019202 Review #3019202 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Pricing issue

HotelTonight - Pricing issue
HotelTonight - Pricing issue
Original review updated by user Oct 29, 2021
Price was 107 but while booking they charged me 130 plus plus 30 worth of taxes very upset false advertising

User's recommendation: Watch what is being charged kinda false advertising.

View full review
ID
#3018840 Review #3018840 is a subjective opinion of poster.
Location
Bolingbrook, Illinois
Pros
  • Location
Cons
  • False advertising
Loss
$50
Preferred solution
Price reduction

It was amazing

Lovely, my CsR was amazing! Made me feel comfortable from the beginning and went above and beyond to assist me. I booked the wrong date and had a bad experience on my trip. This call made all the difference. Definitely using them for all my hotel bookings. Good customer service is hard to find, great customer service nearly impossible. But Lovely dis an amazing job

User's recommendation: Highly recommend.

View full review
ID
#3000305 Review #3000305 is a subjective opinion of poster.
Pros
  • Convenience
  • Good rates
  • Pros

Brands Related to HotelTonight

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article